Frequently asked questions

Usually, yes. Fraud protection will increase your sales, by opening up channels that are currently being restricted out of fraud fear. Most of our customers see an increase in sales after protecting themselves from fraud.

The cost of fraud protection is generally covered by just a few more orders each month — so it's a service that pays for itself.

Over 98.6% of orders get a result instantly. The orders that need manual review get a result within 1-2 business hours.

Because we’re committed to approving every last good order, we occasionally put an order through an advanced review instead of declining it. Such an order can take several business days.

Depends on the industry and risk level: some industries enjoy an 99.7% order approval rate, while others get 98% of orders approved. Overall, 98.6% of our customer orders get approved — which means only 1.4% of orders are rejected.

We only get paid for orders that go through, so we have good motivation to approve the most orders. 😉 We have the highest approval rate in the industry: 98.6%. No other company captures more good orders. Some of our clients have increased their revenue by 30% thanks to our service.

Yes, we are always happy to take another look at a specific order.

Shopify offers free fraud analysis for every order, and a guarantee for some products & orders. That’s great — until you

• sell an item not covered by their guarantee
• use a carrier not supported by their service
• find yourself declining good orders too
• suddenly get your account closed. 😱

Evereye provides comprehensive fraud protection with a 100% guarantee — even for riskier industries. Unlike Shopify, we

• cover every type of product, from teddy bears to ammunition
• support a wide range of carriers, giving you flexibility in shipping choices
• have the highest approval rates, thanks to decades of experience and proprietary AI
• give a 100% guarantee that you’ll never pay for a fraudulent chargeback again — if a fraudulent order slips through, we pay
• allow you to expand with confidence by accepting international orders with zero risk.

More approved orders — and no fraudulent chargebacks — mean increased revenue every month.

No. We approve 98.6% of orders instantly.
(And we integrate with your shopping cart / ERP software and automate the process, so our approval triggers the next order step.)

For suspicious orders that need manual review — you’ll have your answer within 2 business hours.

Yes. International orders are included in our never-pay-for-a-chargeback 100% guarantee.

In fact, many of our customers began selling internationally once they had the reassurance of Evereye’s zero-risk fraud solution. They were able to expand their businesses into entirely new markets.

That’s great! But be aware that most sellers who face no fraud either

• maintain overly strict approval rules, resulting in hundreds of dollars lost to declined good orders, OR
• go months without fraud, but then get hit hard. This is because fraudsters work in groups, and once a company is detected as vulnerable, it becomes a prime target.

If you’re like most successful ecommerce businesses, you face fraud on a regular basis. And if you’re a growing business, you are more likely to face fraud every single day. Imagine that you had the freedom to sell your products all over the world, on multiple sales channels, without fear of losing money. The increased revenue potential is enormous — and the peace of mind is priceless.

If we make a mistake and a fraudulent order slips through, we pay. That’s how confident we are in the reliability of our system. You got notified of a fraudulent chargeback? Let us know and you’ll get refunded for the full order. We can mail a check, refund the charged card, or credit the next invoice — you choose.

Assuming all documents are submitted on time, it usually takes 48 hours for us to review the chargeback and process the credit. For over a decade, we’ve never once missed a reimbursement.

Yes. This is a service we provide hundreds of clients. They stay with us — and keep paying for the service — because we win for them over 75% of the time.

Nope. We handle all chargebacks.

• Fraud-related chargebacks, we guarantee 100%.
• Other chargebacks, we fight for you and win over 75% of cases.

We’ll need the following documents emailed to chargeback@evereye.com:

• Chargeback notification
• Proof of delivery
• Order invoice
• Payment gateway receipt showing AVS and CVV code

Our customers tell us they quickly develop a process for sending the info. Sellers end up saving time, avoiding headaches, and plugging revenue leaks.

(And if you use our other services too, there’s an option where you don’t need to send us anything.)

Yes. International orders are included in our never-pay-for-a-chargeback 100% guarantee.

In fact, many of our customers started selling internationally once they had the reassurance of Evereye’s zero-risk fraud solution. They were able to expand their businesses into an entirely new market.

Not necessarily. Banks have their own algorithms for flagging transactions — and very often they're wrong. Sometimes it’s simply a technical error (like a slow connection) that causes the problem. If you’re using PayPath and the card is still declined, you can be assured it’s most likely a true bad transaction — it was declined for good reason.

Less than an hour. PayPath comes built-in to our checkout & credit card processing service. Either of those take under an hour to get set up.

We charge a small fixed percentage per order — and this percentage covers 3 full services: checkout, credit card processing, and PayPath.

The price of PayPath is included in Rapid Checkout™ and our credit card processing — there’s no additional fee on top of our other services.

You can install the fraud protection app on your own in just a few minutes.

If you use a proprietary platform, the basic custom API requires about 2–4 hours of work from your developer. (We’ll guide them as needed.)

For Rapid Checkout, which includes PayPath, our team will handle the setup to make sure everything runs flawlessly.

As for chargeback management – no app needed. We’ll take care of it all for you.

Install our app in under 2 minutes. (Time us. 😉)

Start with a free two-week trial (no commitment) and see how much revenue — and time — you get back.

Shopify offers free fraud analysis for every order, and a guarantee for some products & orders. That’s great — until you

• sell an item not covered by their guarantee
• use a carrier not supported by their service
• find yourself declining good orders too
• suddenly get your account closed. 😱

Evereye provides comprehensive fraud protection with a 100% guarantee — even for riskier industries. Unlike Shopify, we

• cover every type of product, from teddy bears to ammunition
• support a wide range of carriers, giving you flexibility in shipping choices
• have the highest approval rates, thanks to decades of experience and proprietary AI
• give a 100% guarantee that you’ll never pay for a fraudulent chargeback again — if a fraudulent order slips through, we pay
• allow you to expand with confidence by accepting international orders with zero risk

More approved orders — and no fraudulent chargebacks — mean increased revenue every month.

You get a two-week trial, commitment-free. Before the trial, we’ll set up your integrations so you get a real-time feel for the software. Plus, even once you sign on, the contract is month-to-month. You are never locked in.

No. You can cancel at any time with no termination fee.

We charge a small fixed percentage per order — and this percentage covers 3 full services: checkout, credit card processing, and PayPath.

The price of PayPath is included in Rapid Checkout™ and our credit card processing — there’s no additional fee on top of our other services.

Usually not. In the rare case that an order goes through an advanced review, the customer may be aware of it.

We’re SOC 2 certified, which means we follow strict security protocols to keep your sensitive information safe. Our secure systems and diligent oversight ensure your data stays protected at all times.