BEFORE
Rising fraud + chargebacks
The company was struggling with a rising tide of fraudulent orders. Even with fraud checks from their credit card processor, they were still dealing with frequent chargebacks — many of which weren’t even true fraud, just customer disputes over return shipping or purchase mistakes.
For the team at APP AutoDNA, this meant spending hours manually verifying suspicious orders — even calling cardholders personally to confirm transactions. It was a time-consuming, stressful process that drained resources — yet still resulted in lost revenue.
AFTER
Less fraud + more chargebacks wins
APP AutoDNA turned to Evereye — the only provider with the comprehensive expertise they were seeking.
Evereye now vets every order and reaches out to customers when needed, stopping fraud before it starts. They also handle every chargeback from start to finish: building cases, presenting them to credit card companies, and winning disputes APP AutoDNA used to lose.
With fraud and chargebacks fully managed by Evereye, APP AutoDNA processes orders with confidence, saves thousands in chargebacks each month, and focuses on growth instead of fighting disputes.
“Evereye has saved us time, money, and a lot of headaches.”
We were dealing with a significant increase in fraud, which created a heavy workload for our team. Evereye stepped in and transformed how we handle this. They proactively vet orders, reach out to customers when necessary, and manage chargebacks with exceptional efficiency. I used to spend hours verifying suspicious orders, but now they’ve taken that burden off my plate. Their service is responsive, thorough, and worth every penny.
–Laurie G., Project Manager, APP AutoDNA
