BEFORE
Frequent fraud + clogged processing
Offering a wide selection of ammunition supplies to customers throughout the US, Outdoor Limited experienced a high volume of fraudulent orders. They had two employees working exclusively on fraud prevention, and the system was backlogged with orders waiting for approval.
Despite these intense efforts, fraudsters still bypassed their system — and cost the company thousands in chargebacks, on average, each month.
AFTER
Reduced fraud + smooth processing
Desperate for better protection, CEO and founder David Gregory came across Evereye via WooCommerce’s recommendation; he was drawn to the software’s easy technical setup. A few days later, an Evereye rep visited the ammo giant’s headquarters to meet in person and address any questions and concerns.
Today, orders no longer sit and wait for approval: 95% are approved immediately, and the rest are vetted within 1-2 hours. With smooth and efficient processing plus guaranteed fraud protection, the employees who were bogged down with vetting orders are now free to return to their original company roles — where they can spend time on revenue-generating, growth-driving tasks.
“Today, we have a drastic reduction in chargebacks.”
We tried to vet orders ourselves, but we lacked the experience to catch sophisticated fraudulent orders. Today, we have a drastic reduction in chargebacks. Two of our employees who used to review orders have gone back to their original jobs, and orders are filled smoothly.
–David Gregory, CEO and Founder, Outdoor Limited
