BEFORE
Order limitations + chargebacks
As an ecommerce business selling expensive products, Tireweb was a magnet for fraud. To mitigate fraudulent orders, Tireweb only accepted orders with identical shipping & billing addresses.
The problem: many of Tireweb’s retail customers preferred to ship tires directly to installers, which caused dozens of legitimate orders to be declined each month. And even with this precaution, many orders with matching shipping & billing addresses still proved fraudulent — resulting in significant chargebacks.
AFTER
More orders + less chargebacks
In 2019, Tireweb partnered with Evereye for fraud protection.
Since then, they’ve been able to accept orders from customers with different shipping and billing addresses, expanding their market and customer base by 30-35% — without fear of fraud.
Today, their orders are processed quickly and efficiently. Thanks to Evereye’s 100% guaranteed coverage, Tireweb ships their products with confidence — knowing that Evereye will cover any fraudulent orders that slip through.
“Once they approve an order, we know we’ll get paid.”
Evereye allows us to serve customers we were turning down previously — customers that now make up 30-35% of our business.
Until we partnered with Evereye, we only accepted orders with identical addresses for billing & shipping because the risk of fraud was too high.
We now sell our products confidently, without worrying about fraud; we rely on Evereye to guarantee our sales. Once they approve an order, we know we’ll get paid.
–Jonathan Siriban, General Manager, Tireweb LLC
